Coffee with CASA: Cross Cultural Communication

Lost in Translation? How to Read, Respond, and Relate Across Cultures

Cross-cultural miscommunication can derail even the most well-prepared conversations — especially when subtle cues, language barriers, and differing expectations around trust and hierarchy come into play. In this dynamic session, participants will explore how language influences thought and memory, why high- and low-context cultures interpret messages differently, and how emotional tone, hierarchy, and reasoning styles impact communication across global teams. Drawing from psychology, neuroscience, and real-world audit and leadership scenarios, this session equips professionals with the tools to navigate nuanced, multicultural interactions with clarity and confidence. Expect interactive polls, reflection prompts, and region-specific insights designed to help professionals uncover hidden communication gaps and build stronger cross-cultural rapport.

Major Subjects Covered:

• Language and cognitive processing in cross-cultural contexts

• High- vs. low-context communication styles

• Cultural influences on trust, hierarchy, and emotional expression