Advanced Communication Skills for Auditors: Interviewing, EI, and Presenting Complex Information

Audit evidence often depends on interpersonal exchanges, including interviews with process

owners, walkthroughs with management, and discussions in which findings are presented and

challenged. The quality of that evidence, and whether findings lead to corrective action, depends

on skills that technical training rarely addresses. This program covers three of those skills,

drawing on research in behavioral science and cognitive psychology. It addresses information

gathering, including rapport, baseline behavior, the interpretation of interpersonal cues, and the